Frequently Asked Questions

Biocera AHA Alkaline Jug

1. Q: What do we do when we first purchase the jug?
A: Put the filter in the jug, add water and soak for 1 hour before actual use.
This is to remove excess carbon residues in the filter.

2. Q: How long can the water remain alkaline after filtration?
A: The water can remain alkaline even after 6 – 7 hours after filtration. We
have tested water that have been left overnight and still found them
to be alkaline. Alkaline water from other systems have been tested
and most lose their alkalinity less than an hour after filtration.

3. Q: Why is it that after usage, we notice white deposits on the lid as well as on the spout of the jug?
A: This is due to the hard water that is prevalent in our water. After some
time of usage, calcium carbonate or lime scale from the hard water gets deposited on the edges of the jug. This is of no concern. Just soak the jug or in a solution of either vinegar with water or scale remover. This can be bought from hardware shops. Soak them for a while and the calcium carbonate will dissolve. Wash thoroughly before using again.

4. Q: What type of water should we use for the Biocera jug?
A: As our piped water has a lot of sediments, it will normally clog up the filter.
This can slow down the filtration process. We suggest using filtered
water instead of water direct from the tap.

5. Q: What is the lifespan of the filter?
A: As a rule of thumb, we request the user to change the filter every 6
months. This is if you use water direct from the tap. If you use filtered
water, the lifespan can be increased from 9 months to a year.

6. Q: Why is the Biocera jug costly?
A: Drinking normal water which can lead to poor health can be even more costly. For a capital investment of RM399 which can last a whole life time, alkaline, anti-oxidant water is within your reach for only RM1.65/day for the first 6 months. This will drop to RM0.75sen/day when
only a filter change is required. Drinking a glass of water in a restaurant would have caused you at least one ringgit.

7. Q: Can we add boiling water to the jug?
A: This is not recommended. Warm water is permissible.

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